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Welcome to Instock
Delivery & Returns
Free delivery:
There is free delivery on all web orders with a minimum order value of £250.00 ex. VAT.
Delivery Charges:
- Standard UK Delivery is for UK mainland only
- A delivery charge of £7.50 (£9. inc. VAT) will be charged for orders on any order with a value of less than £250.00 ex. VAT.
- Delivery is usually made within 48 hours, subject to stock availability and payment being received
- Orders placed after 12 mid-day on a Friday and over the weekend will be processed Monday, for delivery Tuesday onwards.
- Standard UK delivery only applies to mainland UK orders and excludes remote and offshore areas.
- Standard UK delivery excludes delivery during weekends
- Standard UK delivery charge excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight.
Offshore And Remote Areas |
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|
Order Value Under £250.00 |
Order Value Over £250.00 |
Northern Ireland, Highlands, |
£12.95 |
£7.50 |
Scottish Islands |
£23.95 |
£15.00 |
Channel Islands |
£18.95 |
£10.00 |
Alderney |
£33.95 |
£25.00
|
Change or cancel an order:
- If you wish to change or cancel an order contact our Customer Service team on 0844 844 1563 any time between 9am and 5pm – Monday to Friday. Please quote the order number and date the order was placed.
- If your products have already been delivered, then you will need to follow our returns procedure.
Goods to be returned:
- Any items can be returned within 7 days of receipt, providing the products are unopened, undamaged and in full resalable condition.
- Should goods be delivered faulty, incorrect or damaged, please report to us immediately by phone or email within 24 hours of receipt.
- Please note that there may be a collection charge for any items returned.
Stock Availability:
All delivery times are subject to stock availability - please call the customer service team on 0844 844 1563 or email sales@instockgroup.co.uk